Domestic orders are shipped through USPS (United States Postal Service) and International are shipped through USPS, UPS, or DHL and have a shipping timeframe of up to 21 days.
Our normal processing time is 3-5 business days. During HOLIDAY SEASON and SALES, please allow 7-10 business days of processing during. If there are ever any changes or delays, we will keep you updated.
Once your order is placed, you will receive a confirmation email. Once your order has been shipped, you will receive a shipping confirmation email.
Also please note: Please double check your entered email address at checkout. If you enter the incorrect email then your confirmation emails and all other emails will bounce and you will not receive important information.
Incorrect Shipping Information
If a package is returned to us due to an incorrect or incomplete shipping address provided by a customer or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re-delivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost/Stolen or Damaged Packages
We are not responsible for lost or stolen packages. Please ensure the correct address is given at the time the order was placed. If tracking is showing that it was delivered and you didn’t receive it, please contact USPS to file a claim.
If your packaged arrived and product is damaged please send us an email immediately with photos included to firstname.lastname@example.org
Packages that are marked as Delivered but not Received
We are not responsible for packages that are marked as delivered by the courier but you did not receive it. Once an item is marked delivered, we can no longer file a claim on that package. Please contact the carrier and provide your tracking number and details about your package so that they may assist you!